Refund policy
Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request assistance with a return, replacement, or refund.
To start a return request, contact us at alishaalexist@outlook.com and include your order number and a description of the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We will review the situation and may offer a replacement or refund.
Return Requirements
Depending on the product and supplier, you may be asked to return the item. Return requirements may vary by product. Customers should not send items back without first contacting us and receiving return instructions.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Personal care products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
Exchanges
We do not offer direct exchanges. If you would like a different item, please contact us and we will assist you with available options.
European Union Customers
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of delivery in accordance with applicable laws.
Refunds
Once your request has been reviewed and approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at alishaalexist@outlook.com.
Contact Us
If you have questions about returns, replacements, or refunds, please contact:
Email: alishaalexist@outlook.com